Privacy Policy
Your privacy matters to us. This policy explains how eventhoriz collects, uses, and protects your personal information when you use our business automation services.
Last Updated: January 15, 2025
1. Information We Collect
At eventhoriz, we collect information to provide you with exceptional business automation services. We're transparent about what we gather and why we need it.
Personal Information
Your name, email address, phone number, and business details when you contact us or request our services. We also collect payment information when you engage our services.
Business Information
Details about your business operations, current systems, automation needs, and workflow processes that help us design suitable solutions.
Technical Information
Website usage data, IP addresses, browser information, and system specifications needed to ensure our solutions work properly with your existing infrastructure.
Communication Records
Records of our conversations, emails, and support interactions to maintain service quality and resolve any issues effectively.
2. How We Use Your Information
We use your information exclusively to provide and improve our business automation services. Here's exactly how we put your data to work:
Designing and implementing custom automation solutions tailored to your business needs
Providing ongoing technical support and system maintenance
Processing payments and managing your service agreements
Sending important updates about your systems and our services
Conducting research to improve our automation tools and methodologies
Ensuring system security and preventing unauthorized access
Marketing Communications
We only send marketing materials if you've specifically opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.
3. Information Sharing and Third Parties
We don't sell your personal information. However, we do work with trusted partners to deliver our services effectively.
| Partner Type | Purpose | Data Shared |
|---|---|---|
| Cloud Service Providers | Hosting and data storage | Technical and business data as needed |
| Payment Processors | Processing payments | Billing information and transaction details |
| Integration Partners | System integrations | Relevant technical specifications |
| Legal Requirements | Compliance obligations | Information as required by law |
All our partners are bound by confidentiality agreements and must meet our security standards. We never share more information than necessary for the specific purpose.
4. Your Privacy Rights Under Australian Law
Under the Australian Privacy Principles (APPs), you have specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
Ask us to update or correct any incorrect or outdated information we have about you or your business.
Restrict Processing
Request that we limit how we use your information in certain circumstances while maintaining essential services.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if needed.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing where it's based on consent.
File Complaints
Lodge complaints with us directly or with the Office of the Australian Information Commissioner (OAIC).
Exercising Your Rights
To exercise any of these rights, simply email us at contact@eventhoriz.com with your request. We'll verify your identity and respond within the required timeframes. There's no charge for most requests unless they're excessive or repetitive.
5. Data Security and Protection
We take data security seriously because your business information is valuable. Our security measures protect against unauthorized access, alteration, disclosure, or destruction of your data.
Technical Security Measures
End-to-end encryption for all data transmission and storage
Multi-factor authentication for all system access points
Regular security audits and penetration testing
Automatic security updates and patch management
Secure backup systems with geographic redundancy
Network monitoring and intrusion detection systems
Organizational Security
Our team undergoes regular security training and follows strict access protocols. Only authorized personnel can access your data, and all access is logged and monitored. We maintain detailed incident response procedures and will notify you promptly if any security issues affect your information.
6. Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Active Client Data | Duration of service plus 2 years | Ongoing support and warranty obligations |
| Financial Records | 7 years after transaction | Australian taxation requirements |
| Marketing Contacts | Until unsubscribe request | Ongoing communication consent |
| System Logs | 12 months | Security monitoring and troubleshooting |
| Support Communications | 3 years after resolution | Quality assurance and training |
Secure Deletion Process
When we delete your information, we use secure deletion methods that make data unrecoverable. For physical storage devices, we follow industry-standard destruction procedures. We'll provide confirmation of deletion upon request.
7. International Data Transfers
While we primarily store data within Australia, some of our cloud service providers may process data internationally. We ensure adequate protection through:
Contracts with providers that meet Australian privacy standards
Data processing agreements that limit use to specified purposes
Regular audits of international partners' security practices
Encryption requirements for all international data transfers
We won't transfer your data to countries without adequate privacy protections unless we have your explicit consent or it's necessary for providing our services.
8. Cookies and Website Analytics
Our website uses cookies to improve your experience and help us understand how people use our services.
Types of Cookies We Use
Essential Cookies
Required for website functionality, including security features and basic navigation. These cookies don't track your browsing on other sites.
Analytics Cookies
Help us understand which pages are most useful and how visitors navigate our site. This data is aggregated and anonymous.
Preference Cookies
Remember your choices and settings to provide a more personalized experience during return visits.
You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking you across other websites.
9. Changes to This Privacy Policy
We review and update this privacy policy regularly to ensure it reflects our current practices and legal requirements. When we make significant changes, we'll notify you through:
Email notification to active clients at least 30 days before changes take effect
Prominent notice on our website highlighting the changes
Updated "Last Modified" date at the top of this policy
For minor changes that don't affect your rights, we'll update the policy and note the changes in our next regular communication. You can always find the current version on our website.
10. Contact Information for Privacy Matters
Privacy Officer
Mailing Address:
eventhoriz Privacy Officer
Corner Of Mamre & Hall St
St Marys NSW 2760, Australia
Email: contact@eventhoriz.com
Phone: +61412225464
Response Times:
Email inquiries: Within 2 business days
Formal privacy requests: Within 30 days
Urgent privacy concerns: Within 24 hours
eventhoriz Privacy Officer
Corner Of Mamre & Hall St
St Marys NSW 2760, Australia
Email: contact@eventhoriz.com
Phone: +61412225464
Response Times:
Email inquiries: Within 2 business days
Formal privacy requests: Within 30 days
Urgent privacy concerns: Within 24 hours
External Privacy Resources
If you're not satisfied with our response to your privacy concerns, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992. The OAIC provides independent oversight of privacy matters in Australia.